Privacy Policy

2.1 Account Information

• Phone number: Required for account registration and authentication via SMS verification
• Email address: For account recovery and communications
• Name and business information: To personalize your experience
• Password or authentication credentials: Secured using industry-standard encryption

2.2 Device Information (Mobile App)

• Device identifiers: Unique device ID for push notifications
• Device type and model: iPhone, Android device model
• Operating system and version: iOS version, Android version
• App version: The version of tkana app installed
• Push notification tokens: Device tokens for delivering notifications

2.3 Communication Data

• Messages: Customer conversations through our platform
• Templates: Message templates you create or use
• WhatsApp interactions: Messages sent and received through WhatsApp Business API

2.4 Usage Data

• Feature usage: Which features you use and how often
• Session information: Login times, session duration
• Analytics data: App performance, crash reports, interaction patterns

2.5 Location Data

• Country/region: Derived from your phone number or IP address
• We do not collect precise GPS location data

2.6 Information from Third Parties

• WhatsApp Business API: Customer contact information and message history
• Authentication providers: Verification data from authentication services

3.1 Providing Our Services

• Create and manage your account
• Authenticate your identity via phone number verification
• Deliver push notifications for new messages and updates
• Process and deliver messages through WhatsApp Business API
• Enable AI-powered customer service automation (AIDA)

3.2 Improving Our Services

• Analyze usage patterns to improve features
• Debug and fix technical issues
• Develop new features based on user needs

3.3 Communications

• Send service-related notifications
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)

3.4 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests from authorities
• Protect our rights and prevent fraud

4.1 Service Providers

We work with trusted third-party service providers who process data on our behalf:

4.2 Legal Requirements

We may disclose your information when required by:

• Saudi Arabian law or regulations
• Court orders or legal processes
• Government or regulatory authorities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

7.1 Right to Access

You can request a copy of the personal information we hold about you.

7.2 Right to Correction

You can request correction of inaccurate or incomplete information.

7.3 Right to Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.4 Right to Restrict Processing

You can request that we limit how we use your information.

7.5 Right to Data Portability

You can request your data in a structured, machine-readable format.

7.6 Right to Object

You can object to processing of your information for marketing purposes.

7.7 Right to Withdraw Consent

You can withdraw your consent at any time for processing based on consent.

10.1 How Push Notifications Work

When you enable push notifications in our mobile app:

• We register your device with our push notification service
• We store your push token to send you notifications
• Notifications include new message alerts and important updates

10.2 Opting Out

You can disable push notifications at any time:

• iOS: Settings > tkana > Notifications
• Android: Settings > Apps > tkana > Notifications

Disabling notifications does not delete your account or data.

11.1 Website Cookies

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

11.2 Mobile App Analytics

Our mobile app collects analytics data to:

• Monitor app performance
• Identify and fix crashes
• Understand feature usage

You can opt out of analytics in the app settings.